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Do You Have Complete Information on Your Meds?
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On February 23rd, CBS News broadcast an investigate report by Jim Axelrod about the telemarketing, compounding, and subsequent billing of pain creams. 


Please click here to view the CBS News story.


Please click here to view an expanded version of the report that aired today on the CBS Morning Show.




CBS News has exposed a practice that is in many cases both illegal and unethical: providing medication to an individual in the absence of a relationship with that patient and the patient’s physician. Pharmacists are responsible and obligated to work closely with prescribers and the patients they treat to assure that the right medication is being provided to meet that individual’s health care needs. The violation of that sacred relationship by a marketing firm – especially one that engages in questionable telemarketing practices such as the one identified in this story – is reprehensible and cannot be condoned.


Patients have both a right and a responsibility to have complete information about their medications. That includes not only what the medication is for, how it is supposed to be used, and what questions to ask of their physician and their pharmacist, but also the cost of the medication to both themselves and their employer or insurer. The submission of a bill to any payor – either public or private – must be done in full compliance with the contractual terms between the pharmacy, the patient, and the payor.


Legitimately prescribed and dispensed compounded pain creams and gels bring tremendous relief to those suffering from bone and joint pain. They have the added – and very significant – benefit of being non-addictive. This not only helps patients to enjoy normal activities of daily living, it spares them the destruction of drug addiction. These medications prevent millions of dollars in abused and diverted oral pain medications, and access to pain creams and gels must be maintained. The decision to use a compounded pain cream should only be made based upon a patient’s direct examination by, and consultation with, their physician. 


IACP believes public and private health care payers should aggressively address health care fraud, including taking action against any health care provider that has allegedly broken the law. If a provider has misrepresented what they have dispensed or has not followed law or regulation, they should be held fully accountable.   



What Can You the Patient Do?

1.  Protect Your Health Information


Protect your health information as carefully as you would your social security number, your credit card numbers, or your bank account information. That includes the name of your doctor, your pharmacist, and your insurance company.

2. Ask your Doctor and Pharmacists Questions


Whenever you receive a new medication, you should ask your doctor and pharmacist some basic questions:

•    What is this medication used for and why am I receiving it?  
•    How and when do I take this medicine… and for how long?
•    What side effects should I watch out for?  What should I do if I think I’m experiencing a side effect?
•    When should I expect the medicine to begin to work and how will I know if it is working?
•    Will this new prescription work safely with the other prescription(s), non-prescription medicine(s), and supplements I take?.

3. Ask How Much Your Medicines Cost


You should know how much your medicines cost. Even if you only pay the copayment portion and your insurer pays the rest, you can ask your pharmacist to tell you how much they are billing your insurer for your medication. 


4.  Remember the Old Saying...


Remember the old saying… “if it sounds too good to be true, it probably is.”  Anyone that claims you can get free medicines or medical services should be viewed with skepticism.

5. Share your Story


Don't keep pharmacy compounding a secret. Let the world know how important and necessary customized medications are for your health. Visit our website Partnership for Personalized Prescriptions, and provide us with your testimony. Also visit Patients and Physicians for Rx Access.

6.  Join P3!


Join Partnership for Personalized Prescriptions and become a part of a 150,000-strong advocacy society that believes in the value of pharmacy compounding, and wants to preserve continued patient access. Visit, today, and become a member!

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